CORONA VIRUS (COVID-19) UPDATE
WE CARE ABOUT THE HEALTH AND SAFETY OF OUR
TEAM MEMBERS AND OUR CUSTOMERS

Our store locations, are now trading with standard trading hours.  Some restrictions still apply – some stores can not offer Psychic and Tarot readings at this time.

You are welcome to place an order online 24/7.  Online deliveries are still being processed.  Our standard order processing times apply.

We look forward to seeing our wonderful customers now we have reopened after the lockdown, we kindly ask that you follow the instructions of our team and signage when you visit your local store.

Face masks are now mandatory in Western Australia and you will be required to utilise the Safe WA app or our manual contact register upon entry to our stores.

Social distancing and restrictions to customer numbers in our stores will apply at all locations.

Please do not enter stores if you feel unwell. You can still  order online 24/7 for home delivery or organise somebody else to pick up your order through our store pickup option.  

We extend a heartfelt thanks to those working in the medical, emergency and essential services. We’re incredibly grateful for your dedication and support to our community.

 

Our commitment to health & hygiene

We’ve made some updates to our stores and the way we serve you to help keep everyone safe and healthy:

  • Increased frequency of cleaning of stores through the day
  • Hand sanitiser available for our customers
  • All staff are wearing face masks (where required and unless exempt by law)
  • Practising physical distancing of 2 metres between customers and team members, with clear signage across the stores
  • Cash payments are now available, yet contactless payments are preferred
  • We have also put in place a controlled and safe environment for our team members to fulfil online orders ensuring social distancing and hygiene measures continue to be strictly followed.

 

The one place for shopping online, 24/7

We are committed to making your shopping experience on thebluebudha.com.au easier and safer than ever before;

  • Contact free delivery.
  • Free standard delivery on orders over $75

 

More time to make returns

While our Returns Policy remains unchanged, due to these unprecedented circumstances, we have temporarily extended our return period to 40 days for transactions made between 25th to 31st January 2021 . Other aspects of our The Blue Budha Returns Policy remain the same.

If you have any questions, please contact us via our social channels or through our website.

 

How can I ensure that my The Blue Budha delivery will be clean and safe?

There is nothing more important to our company than the health and safety of our customers, staff and the greater community.

We have put in place a controlled and safe environment for our team members to fulfil online orders ensuring social distancing and hygiene measures continue to be strictly followed.

We will also work closely with our delivery providers to ensure parcels arrive in the safest way possible.

We are continuing to monitor and act on the guidance issued by the Australian Government, state governments and their respective health departments here in Australia, along with advice from the World Health Organisation.

 

Where can I get my updates from in relation to The Blue Budha’s approach on COVID-19?

We will continue to monitor the situation closely and act quickly on the advice of health and government authorities. We have a dedicated COVID-19 link on our thebluebudha.com.au home page that will be updated with new information and respective changes as they occur. We will also communicate via and our social channels: Facebook, Twitter and Instagram, and to our newsletter subscribers through dedicated emails.

 

What happens if a person who has been in a The Blue Budha store prior to the store closures tests positive with COVID-19?

With our increased focus on the cleaning and sanitisation of our stores, particularly for high-contact areas and counters; In the event of a team member working in store being a confirmed COVID-19 case, we will undertake our prepared COVID-19 Response Plan and close the store immediately, isolate all associated team members, notify our customers and follow with a full sanitisation of store.

Where we become aware that a customer has attended one of our stores, we will comply with the directions of local health authorities to ensure the safety of our team and customers.

We are continuing to monitor and act on the guidance issued by the Australian Government, state governments and their respective health departments here in Australia, along with advice from the World Health Organisation.

 

Will you be offering in-store Psychic and Tarot Readings when your stores reopen?

There is nothing more important to our company than the health and safety of our customers, team members and the greater community.

We have put in place a controlled and safe environment for our team members to provide Psychic and Tarot readings in-store, ensuring social distancing and hygiene measures continue to be strictly followed.

We will also work closely with Psychic and Tarot Readers to ensure services are provided in the safest way possible.

We are continuing to monitor and act on the guidance issued by the Australian Government, state governments and their respective health departments here in Australia, along with advice from the World Health Organisation.

 

Are you offering free home delivery?

Yes, we are offering free standard delivery on orders over $75.

 

Will my order arrive on time?

We aim to dispatch all orders on time and there are currently limited delays with our delivery providers. It takes 3 – 7 business days for delivery to metro locations and 7 – 10 business days for delivery to regional and interstate locations including New South Wales, Victoria, Tasmania, Queensland and Northern Territory.

Once your order is dispatched, we have no control over the final delivery timeframe.  We endeavour to keep our customers update on any known delays or situations that may occur which may impact the delivery timeframe offered by our delivery providers.

We appreciate that delayed deliveries can be frustrating, however we do not offer refunds for delayed deliveries, where the delay is beyond our control.

 

I placed an online order prior to the WA Lockdown, will my order be delayed?

We aim to dispatch all orders on time and there are currently limited delays with our delivery providers. It takes 3 – 7 business days for delivery to metro locations and 7 – 10 business days for delivery to regional and interstate locations including New South Wales, Victoria, Tasmania, Queensland and Northern Territory.

Once your order is dispatched, we will provide you with tracking details that will enable you to see the status of your delivery through our delivery provider.

If as a result of the WA Lockdown we determine that your order may be affected by a delay in dispatch, we will communicate this with you. Our magical Customer Service staff will liaise with you about what options are available to meet your individual order circumstances.

 

Is Store Pickup for orders still available?

Our store pickup service is available at locations that remain open. To avoid disappointment, please DO NOT attempt to collect your order from the store until you have received an email that your order is ready to collect. Our staff will not be able to give you your order unless you can show that email along with your photo ID.

You will be required to comply with our COVID safety rules for staff and customers upon entry to the store. We thank you for your understanding.

 

Are The Blue Budha Gift Cards redeemable online?

In order to utilise a Gift Voucher online, you will need to make contact with our Customer Service staff via the contact us link on our webpage.  Our Customer Service staff will liaise with you to finalise your order.

 

My Gift Voucher is expiring, what can I do while your stores are affected by the WA Lockdown?

Customers are encouraged to contact us prior to the expiration of the Gift Voucher to request an extension.  An extension to a Gift Voucher will only be considered where exceptional circumstances apply; for example, use of the Gift Voucher is impacted by COVID-19 mandatory lockdowns. 

 

 

Last updated: 06/02/2021